| If you or someone you know is planning a flight to or | | | | every terminal. |
| from Heathrow, you can plan on a smooth journey | | | | There are induction loops available at various points |
| regardless of special needs. Heathrow offers facilities | | | | throughout Heathrow, and text pay phones are |
| designed to accommodate travellers with disabilities, | | | | located just outside of customs at all arrivals areas. |
| and special assistance is available, as well. Whether | | | | Check-in areas feature reserved seating for disabled |
| you are travelling in a wheelchair, with a guide dog, or | | | | travellers, as well. Reserved seating features an |
| extra assistance would be helpful due to illness or any | | | | induction loop, ample space for wheelchairs, low-level |
| physical impairment, you will receive the support you | | | | screens with flight information, and seats with two |
| need at Heathrow. | | | | armrests. |
| Special accommodations make every aspect of flying | | | | Security Checks for the Disabled |
| through Heathrow as convenient as possible for | | | | Any passenger in a wheelchair will need to be hand |
| disabled and elderly travelers: parking, transport | | | | searched in order to pass through security. |
| throughout the airport, check-in, dining, shopping, and | | | | Wheelchairs activate metal detectors, so this is the |
| boarding or disembarking from your plane. | | | | only way Heathrow personnel can ensure the security |
| Parking Assistance at Heathrow | | | | and safety of all travelers. Disabled travelers may ask |
| Whether you require short term or long term parking, | | | | to be searched in private according to their personal |
| you will find convenient blue/orange badge parking is | | | | preference. |
| available near terminal access routes. You can take | | | | Assistance from Travel-Care |
| advantage of Help Points located near these parking | | | | Disabled and elderly travelers (or anyone requiring |
| spaces in short term parking areas to request | | | | assistance) can contact Travel-Care at Heathrow for |
| immediate assistance with baggage or wheelchair | | | | help. Travel-Care is an independent agency that offers |
| push. If you can lift the green telephone located at the | | | | help Monday through Friday, from 09.00 - 17.00. |
| Help point, you can receive free assistance. For | | | | Contact Travel-Care in advance if you require |
| long-term parking, travelers should call the car park | | | | assistance by calling +44 (0)208 745 7495. |
| ahead of time to arrange for transfer and assistance | | | | Travel-Care is located in the Queens Building between |
| to their terminal. | | | | Terminal 1 and Terminal 2 at Heathrow. |
| Heathrow Help Bus. | | | | Contact Heathrow for more Information |
| In addition to Help points, travellers with special needs | | | | You can find out more about disabled travel and |
| can take advantage of the Heathrow Help Bus. | | | | assistance for the elderly or other special needs |
| Assisted transportation is provided between all | | | | passengers at Heathrow by phoning 44 (0)870 000 |
| terminals at Heathrow and the central bus station. You | | | | 0123, or for the hard of hearing, dial +44 (0)20 8745 |
| can request the Help Bus by lifting the green telephone | | | | 7950. Information is also available at Heathrow's official |
| at Help Bus or Help Point areas located at all arrivals' | | | | website. |
| forecourts and Stand 6 in the central bus station. You | | | | If you need special assistance for your passage |
| may also ask Heathrow staff members for assistance | | | | through Heathrow, you can take advantage of |
| with calling the bus, or dial 020 8745 6261 from any | | | | services provided by your airline in addition to Airport |
| public phone. | | | | and Travel-Care staff. Plan ahead who will be |
| Disabled Accommodations at Heathrow's Terminals | | | | providing assistance when and where during your |
| Heathrow Airport's terminals are designed to | | | | journey, and make those arrangements in advance of |
| accommodate disabled travellers. You'll find hearing-aid | | | | your arrival. You'll find travel is much smoother and |
| adapted telephones at wheelchair height, ramps, wide | | | | more enjoyable when you pre-arrange assistance |
| pathways, and convenient disabled toilet facilities in | | | | prior to arrival at Heathrow. |